Your satisfaction is our priority, therefore we offer you our “5-Day Guarantee” 100% Risk-Free. No hassles, just provide us with a photo of the coral within 5-days.
When you make a purchase from Euro Corals, you can buy with 100% confidence. No one cares more about the health of your new inhabitants.
We give you the following 100% Guarantee:
If your new coral addition does not stay alive for 5-days, we will issue you a store credit or replacement with the same coral.
Conditions to qualify for the 5-Day Guarantee:
- Obviously! You must have a reef aquarium ready to maintain corals with proper parameters.
- We firmly encourage someone to be available at the time of delivery or will void the guarantee.
- 5-Day Guarantee begins on the initial delivery date.
- Providing an incorrect delivery address that causes the order to be delayed or not delivered will void guarantee and the customer will be responsible for all costs and damages.
- Please do not discard the specimen without EC authorization; doing so will void the guarantee.
- Please do not ship the coral(s) back without EC consent as this will void the guarantee.
- 5-Day Guarantee only applies for corals (LPS, SPS & Soft Corals). Other livestock qualifies for our 24 hours arrives alive guarantee.
- We will try first to replace with the same coral. If the coral is not available, then we will issue a store credit.
- If UPS/Go Express fails to deliver, we take full responsibility and the “5 days guarantee” is applied for the lost corals and you get a “10 days guarantee” update for the alive corals.
- If you lose more than 50% of the corals during shipping or inside the 5 days guaranty, we add the shipping cost to the store credit.
- No refunds on livestock, only store credit!
*Livestock credit cannot be used for shipping rates. We do not cover shipping charges.
*Discounted corals get either replacements or credit for the amount paid, not items original price.
*Chargebacks without contacting us via email are illegal.
*Wholesalers and stores have only 24 hours guarantee.